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Subject: Defective Mini

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Kepler
Sneak
Sneak

63 Posts

05/25/2006 4:03 PM
I just bought a SW Universe booster that has a defective clone trooper (missing the his arms below the elbows). Has anyone seen this before? Will WOTC replace it?

Zaukrie
Underboss

2007 Posts

05/25/2006 4:07 PM
I've heard that WotC is good about this, usually. Contact customer service. you can find the link on the booster, I think, or on the WotC site.

Fastest dropping DCI ranking on record! Champion of Juiblex

Toxic_Rat
Sergeant

745 Posts

Lehi, Utah, USA

05/25/2006 6:08 PM
I called WotC customer service (there is a 1-800 number on the bottom of the boosters) and they said they would replace it. I have a hill giant chieftain that was shipped without a right arm. The guy on the phone said to send it in to them with and explanation and they would replace it. The address he gave me was: Wizards of the Coast Attn: Product Replacement P.O. Box 707 Renton, WA 98057 This was for DDM, but I would expect that SWM would follow a similar process.

Any time you try to make something idiot-proof, someone always goes out and invents a better idiot. Champion of Siege Equipment

Pegasus Knight
Sergeant

896 Posts

05/25/2006 6:15 PM
I'll echo this. Send it on in with a brief letter of explanation (What exactly is wrong with the figure, what you want done about it), and they'll probably take care of you. They've always set my problems right.

- Irrationally Fanatical Champion of Pegasus-mounted cavalry - Proud member of Team Low Tier Beasting: I play CG as my main faction! - Garland, TX 2006 Qualifier Champion My trading thread: http://www.maxminis.com/forums/topic.asp?TOPIC_ID=19725

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