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Subject: Ebay seller not honoring pre-sale: RESOLVED!

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Vash
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07/12/2006 3:10 PM  
Yay, good end results for all given the circumstances.

I take back some of my previous vemon. (not all though [:P])

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07/12/2006 3:15 PM  
quote:
Originally posted by Vash

Yay, good end results for all given the circumstances.

I take back some of my previous vemon. (not all though [:P])

Yeah, it's not a perfect solution, but it's fine given the circumstances. This way we both walk away pretty happy.

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glumag
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07/12/2006 3:19 PM  
quote:
Originally posted by Vash

Yay, good end results for all given the circumstances.
Yaya! [:D] good going LM
quote:
I take back some of my previous vemon. (not all though [:P])
I however will not, because if it wasn't for LM insisting he would be screwed right now. Bottom line remains that his is not getting what he won. Period.

Glad a compromise has been reached and kudos for that but only after "a threat" [)] It is my opinion that any business (seller) has to honor their "contracts" and their aim should be customer satisfaction; his steps did not reflect any of that, not even after the initial exchange of emails.

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07/12/2006 3:23 PM  
quote:
Originally posted by robbdaman

For everyone that keeps saying that this is non-compliance, I'm sure LM can complain to Ebay and I'll bet nothing will come of it. The seller didn't have things in stock and he refunded LM's money, Ebay has much worse sellers to worry about more than this guy and I doubt they'll do a thing about it. You can report away but I bet the Ebay guys laugh at someone complaining about a piece from a game they didn't get. They'll worry about the guy that doesn't send the hundreds of dollars or even thousands worth of stuff.

R~



Yah, I send in complaints about auctions and cannot recall seeing any of them pulled or changed. The one auction style that gets me steamed is the auction where the seller lists the item for BIN $0.01 and has a shipping charge of $18.94, for a single mini. IF this is not an attempt to avoid final sale price fees, I am not sure what is. Amazingly the shipping changes depending on the mini involved, not the weight of the mini, so hypothetically a Drizzt might have a $70.99 shipping charge, while a Behir would have a $14.98 shipping charge. Since the volume of auctions and overall dollar value is low, I suspect that the powers that be at EBAY never bother with it.

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West Valley City, Utah

07/12/2006 3:23 PM  
quote:
Originally posted by Lab Monkey

Edit: Apparently there was a note attached to the refund which I missed. It states:

quote:
Sorry about this, but we ran short on both of these items and will not have a restock for at least several weeks.




This is the problem I was addressing a few months ago about preselling. It isn't right to presell items you don't have a 100% certainty you will have. Some of the big sellers who post at maxminis explained how cautious they were in determining how much they would presell.

Anyone who presells more than they get should order more products and follow through with their commitment to the buyers. While it is better for this particular seller to show that apology to you, it is still poor form. I wouldn't be as upset seeing the apology, but I wouldn't buy from that seller again. He should have offered to provide the goods at a later date instead of refunding you with an apology.

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Lab Monkey
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07/12/2006 3:36 PM  
I would like to say thank you to the Maxminis community at large. I received a few behind the scenes emails that were more than kind and generous from folks here. This is a really great community.

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ehren37
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07/12/2006 4:06 PM  
quote:
Originally posted by Ridureyu

One time I sold an item on e-bay, but it got destroyed before I could ship it.

Do you know what I did?

I notified the buyer that there was a delay, went out, BOUGHT A REPLACEMENT, shipped it, and ate the extra cost!

that's life for you:P



Ditto. I sold some magic cards, and some of the dual lands got screwed up when my car leaked during a really bad storm. So I went to the store, and got some replacement ones.

I never buy anything from an ebay retailer who gives retaliatory negative feedback. The best way to judge an unknown ebay seller is to see their responses to any negative feedback. Lets you know in advance if they are an asshat or not. Glad this got resolved though.

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kyrin
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07/12/2006 4:49 PM  
quote:
Originally posted by robbdaman
For everyone that keeps saying that this is non-compliance, I'm sure LM can complain to Ebay and I'll bet nothing will come of it.



Yeah, but he can complain to us about it, and something will come of it: the guy will lose business. And that is ultimately the best tool consumers have.

I'm very glad that Lab Monkey and Anderson's Arcana have worked something out, and I hope Mr. Anderson learned a lesson about presales: read maxminis and heed JG's warnings! [)]

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07/12/2006 4:52 PM  
quote:
Originally posted by Zenako
Yah, I send in complaints about auctions and cannot recall seeing any of them pulled or changed. The one auction style that gets me steamed is the auction where the seller lists the item for BIN $0.01 and has a shipping charge of $18.94, for a single mini.



I see an auction like that, I laugh and move on. If enough people did that, that kind of crap would wither away.

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Xantharus
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07/12/2006 5:32 PM  
In a lot of ways, pre-selling minis is similar to Selling Short on the stock market. You are agreeing to sell an item at todays market value and deliver it a certain later time. This time, the cost of stirges went up during the holding time, and the retailers would have lost in an enforced market, where they would be forced to buy them at today's market value to make their delivery quota if they did not have them on hand.

This just demonstrates another problem in the Ebay buying model. Because of the lack of enforcement upon the seller, a buyer who enters into a pre-sale agreement is not guaranteed delivery of the product. They are entering into an agreement where the only person who can 'win' is the seller. Sure, you might break even and get your money back or get the product at the agreed upon price, but if the price/rarity goes up, seller will never lose (other than possibly a handful of negative feedback), they will simply fail to deliver.

This is just another example of the Ebay creedo: "Buyer Beware".


Oryan77
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07/12/2006 5:35 PM  
quote:
Originally posted by Lab Monkey
I would be fine with this as a solution and would happily leave you positive feedback for all three auctions.


Careful about this. I recently got screwed because I paid a seller for an item that was not the same as his picture listed. He reacted the same way as your guy, ready to attack me for simply pointing out the problem (politely). I accepted a partial refund and since the guy "did the right thing" in the end, I left him a positive feedback to show my thanks. The next day he leaves me a negative feedback and says I "had poor communication & took advantage of the situation" which was complete BS.

I will no longer leave someone feedback unless I know for sure the transaction went 100% smoothly or they left me FB first.

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Pegasus Knight
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07/12/2006 6:03 PM  
...I fail to see what in the emails you sent could really be construed as threats. Well, aside from mentioning that he, uh, was engaging in Seller Non-Performance, and that you have every right to bring up. There was nothing for him to 'settle down' about, it's his own stupid fault he construed that as a threat.

I find the seller's behavior to be callous, needlessly sarcastic, - emphasis on 'needlessly'; seller assumed you were a moron when making your claim about the Stirges, without checking to be sure - and a case of making good on things only when he realized there might be consequences for not doing so. In other words, his actions are OBJECTION!able in my view, even though I'm glad you worked out some sort of solution with the seller.

Conversely, my package from Auggie arrived today with no problems whatsoever, even with certain high-demand pieces like Small Fire Elementals. Guess who's going to be receiving another order from me today? If you said 'Auggie, that fella who works with customers to solve legitimate problems and generally does good service with a good attitude', you'd be right.

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zenthrus
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07/12/2006 6:06 PM  
quote:
Originally posted by Oryan77
I will no longer leave someone feedback unless I know for sure the transaction went 100% smoothly or they left me FB first.


I won't (as a buyer) ever leave feedback until the seller has left feedback first. They receive my money within 12 hours of the auction closing (usually it's within minutes). I don't receive my items until much later. If a seller doesn't bother leaving me feedback, I don't bother ever leaving them feedback. The only exceptions I can think of would be for sellers I've done a bit of business with (Auggie, Ahubb, Sun City Games, sleonardo) who might be a bit backlogged (rare, but happens).

As a seller, I leave feedback within 12 hours of receiving funds.

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Thousandsofminis
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07/12/2006 7:03 PM  
Well as I beleive I have stated on the past in regards to feedback, as long as I receive payment in a timely manner, I leave feedback the day I print the shipping label for the package. So if you receive feedback even if for some reason you don't receive the shipping notice you know that I have shipped your items, or will be shipping the next morning. That is just my standard practice.

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griffrat
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07/12/2006 7:25 PM  
Wow, politeness and spelling win the day!!! [:D]

Hooray Lab Monkey


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Bert the Troll
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07/12/2006 8:06 PM  
quote:
Originally posted by rhopp

Cancelling LM's preorder is exactly the same as a non-paying bidder. He made a contract and he needs to make good on it or suffer the consequences (seller non-compliance).

Bob



I agree.

I am glad it got sorted to your satisfaction though LM.

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LCS
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07/12/2006 10:30 PM  
quote:
Originally posted by Zenako

Yah, I send in complaints about auctions and cannot recall seeing any of them pulled or changed. The one auction style that gets me steamed is the auction where the seller lists the item for BIN $0.01 and has a shipping charge of $18.94, for a single mini. IF this is not an attempt to avoid final sale price fees, I am not sure what is. Amazingly the shipping changes depending on the mini involved, not the weight of the mini, so hypothetically a Drizzt might have a $70.99 shipping charge, while a Behir would have a $14.98 shipping charge. Since the volume of auctions and overall dollar value is low, I suspect that the powers that be at EBAY never bother with it.



Fairly recently, eBay actually started going after these types of auctions (primarily because they finally did some research to calculate how much money it was costing them in uncollected final value fees). So, theoretically, you should get better results when you report these listings now than when you had been reporting them before.

My pet peeve is sellers who include the set list in auction listings for individual miniatures. There are only one or two "active" sellers who continuously have listings which do this, but it is such a PITA when you're searching for a particular mini and don't want to eliminate large lots of minis from the pool of results. I've never seen a single one of those listings pulled for keyword spamming, despite reporting them often and the fact that it's an obvious example of it. Of course, I didn't receive a reply to my polite request to the primary offender, when I asked them to stop.

FeranEldritchKnight
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07/13/2006 9:49 AM  
I completely agree that this guy is out of line. You asked he honor his end of the deal, no matter what the time frame. He flat-out refused to honor his end. My first immediate thought was that he needs to buy these stirges and SFEs he found and supply them to you to fulfill his contract.

Personally, I wouldn't label this issue as resolved, but I love to fight someone when I know I'm right and the rules are on my side.

edit: I didn't get this posted until after a lot of other posts went up. Somehow, I missed the actual resolution of the problem while typing and dealing with the kids. [:I] I think this is about as good as you'll get now.

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07/17/2006 9:58 PM  
I received from andersonsarcana_com today and all is well. In the end he delivered in full on the stirges and threw in 2 fire elementals and shipping for free. So I'm very happy with what we worked out even though it's less than what I originally purchased. Despite the communication difficulties in the beginning, everything worked out in the end.

Just wanted to make sure that those following the situation were aware.

Cheers,
LM

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coastiemike
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07/18/2006 6:01 AM  
quote:


Yah, I send in complaints about auctions and cannot recall seeing any of them pulled or changed. The one auction style that gets me steamed is the auction where the seller lists the item for BIN $0.01 and has a shipping charge of $18.94, for a single mini. IF this is not an attempt to avoid final sale price fees, I am not sure what is. Amazingly the shipping changes depending on the mini involved, not the weight of the mini, so hypothetically a Drizzt might have a $70.99 shipping charge, while a Behir would have a $14.98 shipping charge. Since the volume of auctions and overall dollar value is low, I suspect that the powers that be at EBAY never bother with it.



Yeah that sounds like cougarrinard to a tee....he screwed me this way and will never buy from him again.


vesivus
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07/19/2006 12:51 PM  
quote:
Originally posted by nyjastul69

quote:
Originally posted by robbdaman:
Honestly didn't Vesivus come on here and say he found only about 5 Stirges in a dozen cases?


I'm not exactly sure how that is applicable, but something tells me vesivus wouldn't have been so cavalier about it.



I was afraid this would happen -- I just want to be clear to all who are reading this thread to assure them that the seller being discussed by robbdaman in this thread is NOT Vesivus -- it was a poorly-written entry into the forum. robbdaman was (mis)quoting an entry I personally made in another thread (we received 8 stirges in our first 12 cases, not 5 [)])...

We are careful in our presales (this was the first set we actually attempted it -- what a set to try). We are fully caught up with the exception of a few stirges, and all recipients have been notified of the delay (and are fine with it).

Thank you all for your support of Vesivus.

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jedijon
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07/19/2006 1:40 PM  
Anderson's Arcana was the culprit. Hmm, I've seen them around. Between the delegate goodies and the incredible prices @ Auggies, I don't feel any need to shop around. But you can bet I will NEVER EVER EVER order from this seller and will advise those I know to do the same.
I honestly don't know what is do damn silly and lucrative or whatever about this community, but I am sick of hearing about any of us getting scammed or even very slightly fleeced like this!!!! It's GOT to stop and I will err so far on the side of caution that it's not even funny until years after I stop hearing about stuff like this!

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kyrin
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07/19/2006 1:44 PM  
Now, now, be calm, young Jedi. Do not let anger overcome you and all that stuff. Lab Monkey said that Anderson's Arcana came through in the end. That counts for a bit in my eyes. Hopefully they won't get in so much over their head next time. Let's give them a chance to learn.

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07/19/2006 1:50 PM  
quote:
Originally posted by kyrin

Now, now, be calm, young Jedi. Do not let anger overcome you and all that stuff. Lab Monkey said that Anderson's Arcana came through in the end. That counts for a bit in my eyes. Hopefully they won't get in so much over their head next time. Let's give them a chance to learn.

(Ye Gods, I'm the voice of reason? I need to lie down...)

JIM
aka kyrin

I agree with kyrin's comments here. I wasn't happy with the intial customer service (or lack there of) from Anderson's Arcana. However, once he came to understand the situation everything worked out to my satisfaction. He even cut me a very generous deal on the items he did deliver. Because of that, I'd consider buying again from him.

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Forums > Dungeons & Dragons Miniatures > D&D Minis General Discussion > Ebay seller not honoring pre-sale: RESOLVED!



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