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05/30/2008 11:40 AM  
It's on the schedule like anything else, and is something that is worked on in spurts.


Like babies.

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05/30/2008 3:28 PM  
Well we have stats... no apology... no communication to the community as a whole... no ability to play them on sunday (I take this as a blessing and a curse though really)... but we do have BETA's...

Better... not worse... only marginally...

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05/30/2008 4:08 PM  
Actually the guy who announced that the new cards were ready said, "I'd like to say I told you so" which was kind of rude.

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05/30/2008 11:19 PM  
and everyone saying they were horrible at their jobs and needed to be fired or something was courteous?

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05/31/2008 11:17 AM  
Posted By Kevizoid on 05/30/2008 11:19 PM
and everyone saying they were horrible at their jobs and needed to be fired or something was courteous?


Of course they were

Bottom line is that they're fans and fans can be harsh. (I no longer skirmish so it doesn't really matter to me anymore if they ever get them done.) I'd love to give him a pat on the back for getting his job done right for once, but my arm isn't that long and it's busy scratching something. If they didn't want the pressure and complaints that come with a deadline, they shouldn't have imposed one on themselves.


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05/31/2008 5:29 PM  
Posted By Wraithborne on 05/31/2008 11:17 AM
 If they didn't want the pressure and complaints that come with a deadline, they shouldn't have imposed one on themselves.


And that's where the problems come in. Once you commit to a dealine, you have to follow through, not let the deadline pass with nothing and no explanation.

And the apologists comtinue to give them a free pass.


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05/31/2008 7:22 PM  
Posted By Ghendar on 05/31/2008 5:29 PM
Posted By Wraithborne on 05/31/2008 11:17 AM
 If they didn't want the pressure and complaints that come with a deadline, they shouldn't have imposed one on themselves.


And that's where the problems come in. Once you commit to a dealine, you have to follow through, not let the deadline pass with nothing and no explanation.

And the apologists continue to give them a free pass.



Well, the problem I have is when people belittle Winter, or Shoe, or peter, and they got their deadline done. They had the cards over by their deadline. You want to rip people, fine, rip the art department. They missed a deadline, and deserve whatever backlash they get. But how do the developers desrve that? They can't make the art guys move any faster.

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05/31/2008 7:28 PM  
But then Jeff, people wouldn't feel entitled to personal apologies....

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05/31/2008 9:55 PM  
Posted By Kevizoid on 05/30/2008 11:19 PM
and everyone saying they were horrible at their jobs and needed to be fired or something was courteous?

I didn't realize anyone was clamoring for anyone to be fired.  If that happened, I missed it.  If you know much about businesses, they have to exercise a lot more care than customers do.  If businesses are unhappy with customers, they can ignore them and try to get other people's money instead.  If the customers are unhappy with businesses, it affects the livelihood of the business.  The business has a bottom line and need to sell to customers.  Alienate too many, and the business ceases making enough money.  It is not a balanced two way street.

Later comments about getting irritated at art department instead of developers:
My frustration is pointed at the whole company.  I don't pretend to know the inner workings well enough to know what stages cause me the most frustration.  Lots of times, who does what specifically is unknown to customers.

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05/31/2008 10:22 PM  
I have no problem with making your opinions known. I expressed my displeasure at the noncommunication several times. But repeated posts that have been out about how Wotc is doing a horrible job (and yes their were several posts saying people should be fire, as well as "head rolling") without offering any useful information is just silly. I mean c'mon. Unhallowed had a roughe date of May, and a more precise date of the 20th. They were late a week. Big @#$#%# dealing. Everyone is way overreacting. Shoe said "soon", which wasn't good enough for most people. That's the best development could really say. This was good enough for me, even saying "will be out soon don't really know", tells me that Wotc has publicly realized the fact that they are indeed late, but don't quite know when they'll be able to finish. I'd start QQing at a month. They missed their precise date, but still hit their rough estimate. There has been outroar over it being a week late. I mean c'mon people, srsly?

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06/01/2008 4:28 PM  
Posted By Kevizoid on 05/30/2008 11:19 PM
yes their were several posts saying people should be fire, as well as "head rolling" .... (snip) ... and everyone saying they were horrible at their jobs and needed to be fired or something was courteous?


You think it makes good business sense/PR to be rude to your entire player base because of what a very few of the unsatisfied said? That its okay for a spokesman of a company to be rude to everyone because one or more people were rude about the company?

WoTC is the only company that I have encountered that would think so.

Though your 'everyone' or "several'  is one post about heads should roll in this thread btw.

~

Obviously any complaints on WoTC board are acceptable to WoTC unless you also think WOTC allows unacceptable comments on their own site.

But then Jeff, people wouldn't feel entitled to personal apologies....
I don't consider a personal apology neccesary, and suspect you added keyword 'personal' to make an appeal to ridicule.

If I rephrased it, and more accurate to my belief is that when a company promises something, (Final version of Unhallowed ready by 20th may or floor rules stating ready and legal by June 1st, and they don't deliver, they 'owe' more to thier consumers than a 'in your face'.

A "sorry things were crazy in art department' is much more customer friendly than 'here it is; so suck it up', and I know which I think would benefit WoTC long term more.

There has been outroar over it being a week late. I mean c'mon people, srsly?
As above, its more than a week. And will be much more over time than the June 1st legal play deadline.
Your maths must be biased or you are making an attempt to distort, as ten days is over a week.

I also think people are more upset over the manner of the delay, and how it gets handled, the low priority of it (and/or bad time management) than the actual number of days.

But raises a question: How long a delay is it before you think an outroar is justified? Not a week in your opinion, but a month? Or is any amount of delay is fine and not worth raising a complaint about?

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06/01/2008 4:39 PM  
Its worth noting that a Wizo edited the 'In your face' comment citing 'baiting'.
( http://forums.gleemax.com/showpost.php?p=15981121&postcount=167 )

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06/01/2008 5:26 PM  
I actually found the "In your face" comment hilarious, as did some other guys in my group. People get upset over little things that "should" have very little effect over your lives. It was a defensive overraction on the player bases part. People will tend to do that, I've done it myself many times.


The initial deadline was "May". They got the stats done in april, passed it off down the line. They figured 20 was a good date. Then they get backlogged or swamped, and have to push pass their updated precise deadline. But they still made their initial estimate.

I was being facetious with the personal apology thing. I believe it was the old Sulaco who said that if Wotc came out with a box of money people would go on the boards and complain about how it was folded.

Another thing to think about, is if Wotc guys did indeed get swamped. Maybe they got another product out just fine, instead of lower priory UH cards. (which isn't that big of a deal, I mean come on take a step back and look at it). Do you think they are going to get glowing praise for that? People will complain no matter what you do. It's lose lose for them.


UH was out on the 28th I believe. 8 days is rougly a week, in the same way that 6 days is roughly a week.

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06/01/2008 5:30 PM  
The reasons why people are bitching is because they fail to meet their promised deadlines and don't communicate well. Meeting deadlines and good communication are customer service 101.

At my workplace, I am heavily involved in an ongoing customer service initiative. One very simple and very effective way of exceeding customer expectations is basically to say that a certain product will be available at a certain date and then deliver on that promise ahead of time.

For example, WotC says publically that stat card revisions for set X will be available by August 1. WotC knows that they can actually have those cards ready and released a week earlier than that, but they don't tell the public that detail. Can you guess what happens when those cards are released a week early than the promised date? Yup, you guessed it, very happy customers which start threads on Maxminis praising the company, not trashing it.


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06/01/2008 6:18 PM  
one of the saddest parts is if they would have sent the cards to the art department and sent out BETA stats they may have made the deadline.

It is really the lack of communication and continued broken promises that hurt WOTC. They have poor department management and many many staff transfers. They have a lot of things working against them that constantly peeve off thier customer base... Only so much can be tollerated and we are reaching critical mass on that front. I hope there is a next year but they need to pick it up from the customer service and communication fronts for any chance of that.

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06/01/2008 6:27 PM  
Posted By Bert the Troll on 06/01/2008 4:39 PM
Its worth noting that a Wizo edited the 'In your face' comment citing 'baiting'.
( http://forums.gleemax.com/showpost.php?p=15981121&postcount=167 )






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06/01/2008 6:52 PM  
Yeah, and the guy who posted "in your face" apparently got reprimanded. I figure that somebody will complain th at WOTC is eeeeeevil for this, as they're not allowing their own employees freedom of whatever, and then three posts later somebody will make Gestapo comparisons again.

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06/01/2008 6:53 PM  
dude John, the nazi stuff was like....last year...lol

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06/01/2008 7:08 PM  
My favorite joke is about gaming is "WOTC"ryhmes with____...

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06/01/2008 7:50 PM  
Posted By Kevizoid on 06/01/2008 5:26 PM
I actually found the "In your face" comment hilarious, as did some other guys in my group. People get upset over little things that "should" have very little effect over your lives. It was a defensive overraction on the player bases part. People will tend to do that, I've done it myself many times.


The initial deadline was "May". They got the stats done in april, passed it off down the line. They figured 20 was a good date. Then they get backlogged or swamped, and have to push pass their updated precise deadline. But they still made their initial estimate.

I was being facetious with the personal apology thing. I believe it was the old Sulaco who said that if Wotc came out with a box of money people would go on the boards and complain about how it was folded.

Another thing to think about, is if Wotc guys did indeed get swamped. Maybe they got another product out just fine, instead of lower priory UH cards. (which isn't that big of a deal, I mean come on take a step back and look at it). Do you think they are going to get glowing praise for that? People will complain no matter what you do. It's lose lose for them.


UH was out on the 28th I believe. 8 days is roughly a week, in the same way that 6 days is roughly a week.


I only saw posts and the beta stats announced on the 30th. Looking at timestamps of forum posts announcing the unhallowed is how I get that date. That's ten days to me.  Not counting that its a bit weaselly to include beta release as the official release imo, or to ignore the floor rules as linked as evidence that its more than 8 days.
Please do point out (link) if I am wrong about the 30th date. 

I'm not overly surprised that vocal supporters found the remark funny. It's also clear that a lot of people, (including at least one Wizo) found the remark trolling. Ad hominem attacks that it was a defensive overreaction does not negate that it is very poor customer relations to tell your consumers to stick it, even if a few find it hilarious.
Neither is expressing a desire to punch customers who disagree with you acceptable or professional behaviour ever for a company but your mileage must vary on that too, or you find it humorous.

There is a world of difference between people that complain on everything, to those who have valid complaints. No doubt some people would complain about how money was folded. That some people complain over anything doesnt not logically lead to all people who complain are doing so over nothing.
I don't see the connection towards the folded money and your 'facetious' strawman.

Your scenario does miss one quite important option, which makes it yet another fallacy. You seem to be attempting to state that its acceptable that Wizards were unable to manage their product line well enough to do both cards restats and 'another product'.

It seems very few people defending wizards can do so with belittling those who disagree. Attacking the actual argument seems to hard or indefensible so they attack the poster (Over reactors, complainers about everything).

I also don't really care who in the company is voted to take the blame. From perspective of most people, WoTC is the company, R&D and Art and Web and play testing and management etc.

No comment on how long a delay (if any) you feel would be suitable to make an uproar over?  

Also, the posters relying on Reductio ad Hitlerum should be ignored imo. Godwin's law and all that.

I'm personally not bothered by the delayed unhallowed. The pseudo communication, the lack of the official web page being updated, (not just over unhallowed but with a whole range of things), a staff member who is rude when they do deliver on the late service, all show to me a lack of respect to the customer. That's what annoys me, and seems to be show casing the negative.

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06/01/2008 8:12 PM  
Hmm not the 30th for sure. I could be wrong on the 28th, 29th then?

I'm just some teenage high school kid. I don't have a cool college degree, or fancy life experiences of having worked at some company who made 700 products in 4 hours in the snow for 15 miles and liked it... I don't have sophisticated wiki links to logical argument philosophy. I'm not gonna try and twist words back and forth. All I know is, I'm not upset over this, I'd make more noise of how UH stats weren't out like 2 weeks after the deadline. Other people can go off and be angry if they want. I'll just be less inclined to give any input whatsoever. You guys can have fun yelling back and forth about how wotc sucks. I don't think any of these "conversations" will go anywhere but spread negative feelings around with no effect to the actual product, only the community. (which as a whole has been less and less fun).


With that said, I'll bow out of this conversation. You all can go back to preaching to the choir.


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06/01/2008 8:36 PM  
Posted By Kevizoid on 06/01/2008 8:12 PM
Hmm not the 30th for sure. I could be wrong on the 28th, 29th then?

I'm just some teenage high school kid. I don't have a cool college degree, or fancy life experiences of having worked at some company who made 700 products in 4 hours in the snow for 15 miles and liked it... I don't have sophisticated wiki links to logical argument philosophy. I'm not gonna try and twist words back and forth. All I know is, I'm not upset over this, I'd make more noise of how UH stats weren't out like 2 weeks after the deadline. Other people can go off and be angry if they want. I'll just be less inclined to give any input whatsoever. You guys can have fun yelling back and forth about how wotc sucks. I don't think any of these "conversations" will go anywhere but spread negative feelings around with no effect to the actual product, only the community. (which as a whole has been less and less fun).


With that said, I'll bow out of this conversation. You all can go back to preaching to the choir.



I hope you can stop making snide remarks about people with dissenting opinions then.

Though as you are still dumping everyone into 'Not angry' or "yelling WoTC sucks' groups, that doesn't seem likely.


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06/01/2008 10:20 PM  
Posted By Kevizoid on 06/01/2008 6:53 PM
dude John, the nazi stuff was like....last year...lol

No, the nazi stuff was in the pitchforks thread.  "Wiztapo," and stuff like that.  The community is divided into the following:


People who are happy with stuff.

People who are unhappy with stuff.

People who don't care.

People who LOVE STUFF 2 DEATH U BETTER AGREE@

People who HATE EVERYTHING U R ALL NAZIS FOR DISAGREEING KILL WOTC ARRRGH!!!

Can you see at which point communication tends to break down?

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06/01/2008 10:32 PM  
I'm glad I fall in the "happy with stuff" category. I can see why others don't like things, and I respect that they don't like it.

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06/02/2008 8:01 AM  
I'm in the "I'm not sure about stuff" category.


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06/02/2008 9:49 AM  
Posted By Bert the Troll on 06/01/2008 7:50 PM
I only saw posts and the beta stats announced on the 30th. Looking at timestamps of forum posts announcing the unhallowed is how I get that date. That's ten days to me.  Not counting that its a bit weaselly to include beta release as the official release imo, or to ignore the floor rules as linked as evidence that its more than 8 days.
Please do point out (link) if I am wrong about the 30th date. 

I'm not overly surprised that vocal supporters found the remark funny. It's also clear that a lot of people, (including at least one Wizo) found the remark trolling. Ad hominem attacks that it was a defensive overreaction does not negate that it is very poor customer relations to tell your consumers to stick it, even if a few find it hilarious.
Neither is expressing a desire to punch customers who disagree with you acceptable or professional behaviour ever for a company but your mileage must vary on that too, or you find it humorous.

There is a world of difference between people that complain on everything, to those who have valid complaints. No doubt some people would complain about how money was folded. That some people complain over anything doesnt not logically lead to all people who complain are doing so over nothing.
I don't see the connection towards the folded money and your 'facetious' strawman.

Your scenario does miss one quite important option, which makes it yet another fallacy. You seem to be attempting to state that its acceptable that Wizards were unable to manage their product line well enough to do both cards restats and 'another product'.

It seems very few people defending wizards can do so with belittling those who disagree. Attacking the actual argument seems to hard or indefensible so they attack the poster (Over reactors, complainers about everything).

I also don't really care who in the company is voted to take the blame. From perspective of most people, WoTC is the company, R&D and Art and Web and play testing and management etc.

No comment on how long a delay (if any) you feel would be suitable to make an uproar over?  

Also, the posters relying on Reductio ad Hitlerum should be ignored imo. Godwin's law and all that.

I'm personally not bothered by the delayed unhallowed. The pseudo communication, the lack of the official web page being updated, (not just over unhallowed but with a whole range of things), a staff member who is rude when they do deliver on the late service, all show to me a lack of respect to the customer. That's what annoys me, and seems to be show casing the negative.

What we have is multiple standards, and the impossibility of living up to them all. Some people (yourself included) want a professional, business-like rapport with the company. You want Customer Service to be professional and proper. Understandable, certainly.

Others want a more personal involvement with the company. This isn't maytag, I actually care about the product design process, the people making it, etc. These people (myself included) want a more friendship level of communication. We want Shoe to play at the community draft, and Linae to tell us about her pregnancy, just as we would want our other friends to do so. In this manner, we are willing to accept the personal foibles, just as we would with our closer friends. So, we wouldn't view "in your face" as an unprofessional remark (although it is, from that perspective) but as a remark from a friend, similar to how one might say it after a win in DDM, or a basketball game, especially if one had been hounded about it as well.


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No Yack. I said.. we need a DM not BM!

06/02/2008 10:02 AM  
Posted By Username on 05/30/2008 11:40 AM
It's on the schedule like anything else, and is something that is worked on in spurts.


Like babies.

This made me snort! (then laughed... hard)

Thank you!

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06/02/2008 1:36 PM  
Some day soon this thread will be on the second page and it will be on the way to being behind us...

Dave

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06/02/2008 1:52 PM  
Not if you keep posting on it, Dave!

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06/02/2008 1:57 PM  
Not if you keep bumping it...

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06/02/2008 2:02 PM  
Is there an echo in here?

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06/02/2008 2:06 PM  
Posted By xuthal on 06/02/2008 2:02 PM
Is there an echo in here?

SGB


NO.


No.


no.

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06/02/2008 2:59 PM  
Dude, they nerfed my bats!

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06/02/2008 3:10 PM  
Heh, Nerf bats...
Posted By stephengroy on 06/02/2008 2:59 PM
Dude, they nerfed my bats!



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06/02/2008 3:18 PM  
see what happens when hasbro gets involved with WOTC... We get nerf bats in ddm!!!

Joking aside, this won't ever be behind us if the good people at WOTC keep ruining things that were fine, make changes for change sake, continue to have rapid personell turnover, lack of communication, broken promises, and disconnect with an established fan base. This thread may go away but the feelings tend to linger.

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06/02/2008 4:19 PM  
Posted By Teflon Jeff on 06/02/2008 9:49 AM
Posted By Bert the Troll on 06/01/2008 7:50 PM
I only saw posts and the beta stats announced on the 30th. Looking at timestamps of forum posts announcing the unhallowed is how I get that date. That's ten days to me.  Not counting that its a bit weaselly to include beta release as the official release imo, or to ignore the floor rules as linked as evidence that its more than 8 days.
Please do point out (link) if I am wrong about the 30th date. 

I'm not overly surprised that vocal supporters found the remark funny. It's also clear that a lot of people, (including at least one Wizo) found the remark trolling. Ad hominem attacks that it was a defensive overreaction does not negate that it is very poor customer relations to tell your consumers to stick it, even if a few find it hilarious.
Neither is expressing a desire to punch customers who disagree with you acceptable or professional behaviour ever for a company but your mileage must vary on that too, or you find it humorous.

There is a world of difference between people that complain on everything, to those who have valid complaints. No doubt some people would complain about how money was folded. That some people complain over anything doesnt not logically lead to all people who complain are doing so over nothing.
I don't see the connection towards the folded money and your 'facetious' strawman.

Your scenario does miss one quite important option, which makes it yet another fallacy. You seem to be attempting to state that its acceptable that Wizards were unable to manage their product line well enough to do both cards restats and 'another product'.

It seems very few people defending wizards can do so with belittling those who disagree. Attacking the actual argument seems to hard or indefensible so they attack the poster (Over reactors, complainers about everything).

I also don't really care who in the company is voted to take the blame. From perspective of most people, WoTC is the company, R&D and Art and Web and play testing and management etc.

No comment on how long a delay (if any) you feel would be suitable to make an uproar over?  

Also, the posters relying on Reductio ad Hitlerum should be ignored imo. Godwin's law and all that.

I'm personally not bothered by the delayed unhallowed. The pseudo communication, the lack of the official web page being updated, (not just over unhallowed but with a whole range of things), a staff member who is rude when they do deliver on the late service, all show to me a lack of respect to the customer. That's what annoys me, and seems to be show casing the negative.

What we have is multiple standards, and the impossibility of living up to them all. Some people (yourself included) want a professional, business-like rapport with the company. You want Customer Service to be professional and proper. Understandable, certainly.

Others want a more personal involvement with the company. This isn't maytag, I actually care about the product design process, the people making it, etc. These people (myself included) want a more friendship level of communication. We want Shoe to play at the community draft, and Linae to tell us about her pregnancy, just as we would want our other friends to do so. In this manner, we are willing to accept the personal foibles, just as we would with our closer friends. So, we wouldn't view "in your face" as an unprofessional remark (although it is, from that perspective) but as a remark from a friend, similar to how one might say it after a win in DDM, or a basketball game, especially if one had been hounded about it as well.



-
I understand where you are coming from. But read Steve's blog and see if its a clear to you as me that the 'in your face' isn't directed at those he feels friendly with but rather those he feels anger at. Those he "yearns to sock them on the nose as they so richly deserve".Â
(I'd bet like most net tuff guys however, he wouldn't say that to half the people irl that he meant it towards online).

I struggle that people can find his comments friendly or professional. Funny yes, humorous yes, I can see how it could be interpreted that way but friendly?

I must admit, I also feel that the bind of professional vs friendly doesnt have to be either/or. Plenty of people work jobs where they must remain professional, and manage to be friendly too. Linae is a great example of this. Was she ever unprofessional... I don't think so. Was she a great and friendly poster, at the same time - I think so.

If there has to be a trade off between professionalism and friends, you'd be right in thinking I would prefer professional. Though that would imply that information is imparted professionally too.
I think its only a small minority would say that information about the delays were 'well' handled. If WoTC employees are feeling to emotionally battered (as some seem to be saying) to visit forums that their official web pages link to for more information, then put updates on their website.  Otherwise its clear then that communication to customers isn't a goal if they can't do either.

The things I'm finding difficulty with, (in quote above) I couldn't call professional or friendly.

(ps whats maytag?)

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06/02/2008 4:44 PM  
Posted By Bert the Troll on 06/02/2008 4:19 PM

(ps whats maytag?)
What's Maytag?  The Washing Machine and home appliance company?

Wow, Bert, you must be a troll living out inna woods, or under a bridge subsisting on smallish goats!

LOL!


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06/02/2008 4:48 PM  
Don't see how "coast" rhymes with "nazi", but anyways.... I don't see this thread being behind us.   I see much monthly repitition for the next couple years.  I'm surprised theren't aren't "Where are the All-stars stats" threads allready.

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06/02/2008 4:57 PM  
Ah, first things first.

Maytag is an appliance company. Basically, the implication is that no one cares who designs their dishwasher or refrigerator. Hope that clears that up.

On to the more cogent topic. reading that post, it seems that Steve may have some issues. It doesn't seem like the kind of friend I would hang out with. It appears there's a bit of rage or P/A on his own part.

Taken in a vacuum, I could have easily been accepting of what could easily have been a singular, jocular comment. Given further postings (which I was unaware of) I can see the true intent behind that comment was far darker. While I will not rescind my opinion on the possibility of it, the truth of the matter is, it was whiolly unprofessional and unfriendly. That he may or may not have beenintending it towards someone else is irrelevant. This is a failure of customer service.


That being said, I'm nt saying that steve is a bad guy, or even that anything bad shoudl happen to him 9that's for WotC to decide) However, I am disturbed by this dark revelation on his opinions on some of the customer base.

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06/02/2008 4:57 PM  
Posted By stephengroy on 06/02/2008 4:44 PM
Posted By Bert the Troll on 06/02/2008 4:19 PM

(ps whats maytag?)
What's Maytag?  The Washing Machine and home appliance company?

Wow, Bert, you must be a troll living out inna woods, or under a bridge subsisting on smallish goats!

LOL!


Didn't ya know - I live past the yellow brick road in Oz.

I don't spend a lot of time looking at foreign washing machine brands

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