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Subject: Lost mail!! What to do???

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gorstag
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12/21/2006 10:33 AM  

Hi all,

I need suggestions about how to behave, considering that my shipped mail went lost.
I'd like to underline that I do not want to create any polemic with anyone. It's just want to understand what to do.


just to summarize: I shipped a couple of promos from Europe to Australia on November the 14th.
Due to the fact I'm for sure a new Maxminis users (only 3 positive feedbacks, on 3 trades done), I agreed to ship first. the other trader has more then 100 positive feedbacks.

But after one month nothing has arrived to destination.

Now I asked him what to do, and his answer was that the loss was mine 100%.

is it, in your opinion, right that all the loss is mine? or usually is there somthing like a "loss share"???


thanks for the help  


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yack
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12/21/2006 12:39 PM  
I too would like to know on the view of this. I'm in the middle of the same but I'm the reciever... but not this trade!
The trade partner said that he would send mine back as his shipment seems lost in the mail. What is the right thing to do...?

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emontedodger
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12/21/2006 1:48 PM  
Ultimately, it is the sender's responsibility to ensure that his/her side arrives at its intended destination. I assume the package was not insured/registered? If that is the case, I'm afraid that you can chalk this one up as a loss.

If this was a sale, however, you could have suggested that the buyer pay for insurance to cover in case of lost mail. If the buyer declined on that option, then it would be his/her loss.

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Star
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New Britain, CT

12/21/2006 2:31 PM  
I don't know what the proper protocol is but I was in this situation before and can tell you what happened.

I had a trade last month where me and the other trader both sent at the same time. My end of the trade got lost in the mail. I knew that I had sent it and had the DC # to prove it. After about two weeks I did what I felt was the right thing to do - I sent the mini again (I had multiples of the mini that I was trading and sent another one out). When both mini's eventually arrived the trader sent back the additional one.

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gorstag
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12/22/2006 5:32 AM  
Posted By emontedodger on 12/21/2006 1:48 PM
Ultimately, it is the sender's responsibility to ensure that his/her side arrives at its intended destination. I assume the package was not insured/registered? If that is the case, I'm afraid that you can chalk this one up as a loss.

Unfortunately there is no traceability on Internation Shipping


Posted By Star on 12/21/2006 2:31 PM
I don't know what the proper protocol is but I was in this situation before and can tell you what happened.

I had a trade last month where me and the other trader both sent at the same time. My end of the trade got lost in the mail. I knew that I had sent it and had the DC # to prove it. After about two weeks I did what I felt was the right thing to do - I sent the mini again (I had multiples of the mini that I was trading and sent another one out). When both mini's eventually arrived the trader sent back the additional one.


So, in your example you took all the loss...
my doubt was if it would be right to send again the whole, or only half of the original mail...


but ok, after your first few comments on this topic, I think after Xmas Holiday, I will ship again the same two minis. 

Is it fair, in your opinion, if I ask to ship toghether this time? that's just to not wait one more month to have the miniature I'm waiting


thanks to all.


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New Britain, CT

12/22/2006 6:54 AM  
Posted By gorstag on 12/22/2006 5:32 AM

So, in your example you took all the loss...
my doubt was if it would be right to send again the whole, or only half of the original mail...


but ok, after your first few comments on this topic, I think after Xmas Holiday, I will ship again the same two minis. 

My only loss was paying for shipping twice. I knew that I had sent the mini in a timely manner and the blame wasn't mine. I had already received the other half of the trade. I sent the mini again - but I kept in good communication with the other trader and told him I was going to send again. He assured me that I he would send the second mini back when it arrived - which he did.

Talk to the guy and let him know what's going on and I'm sure that he'll send the mini's back when he eventually get's them from you twice. And while it has been a long time, things really don't get lost in the mail as often as people think. Chances are he WILL get both sets of mini's.



Is it fair, in your opinion, if I ask to ship toghether this time? that's just to not wait one more month to have the miniature I'm waiting

I understand your rationalization - and I totally understand being impatient about getting your mini's. But look at it from the other trader's point of view. He's an established trader making a trade with someone that has three completed trades. The trade "get's lost in the mail" and the new trader is going to send again - but wants me to send at the same time this time. It looks like you're trying to scam him. I don't think you are, but that's what I would suspect if I was the guy trading with you.








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12/22/2006 1:59 PM  
Posted By gorstag on 12/21/2006 10:33 AM
is it, in your opinion, right that all the loss is mine? or usually is there somthing like a "loss share"???


This is a big reason why I shy away from international trades. I've done a few and with one exception, they all went okay. (the one iffy trade took about 6-8 weeks to arrive from the Phillipines. It wasn't the sender's fault. Mail system went screwy somewhere)

I really hate to say this because it's going to come across sounding very callous and that's not my intention.
When you send anything through the mail internationally you are subject to many possible problems and stuff getting lost is definitely a big one. This is an inherent risk in this sort of transaction. However, it's not the fault of the other trader if something you sent got lost. I'm afraid it is totally your loss.

Does it suck? Absolutely, but I'm afraid that's the way it is.


Btw, it still might show up at it's destination eventually.


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gorstag
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12/23/2006 8:59 AM  
Posted By Ghendar on 12/22/2006 1:59 PM

When you send anything through the mail internationally you are subject to many possible problems and stuff getting lost is definitely a big one. This is an inherent risk in this sort of transaction. However, it's not the fault of the other trader if something you sent got lost. I'm afraid it is totally your loss.

Does it suck? Absolutely, but I'm afraid that's the way it is.



sorry but I totally disagree!! in any kind of transaction (nationally or internationally) there is an amount of risk. in an international trade this risk is simply higher.

but I'm not trading alone. If the other user agrees to trade with me, and he knows that the trade is an international one, he knows that there is some risk. and he decides to go on anyway...

so, why that risk should be only mine??

you say that it's not the fault of the other trader if something I sent got lost.
that's right, but the same it is not mine  


Massimo.

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emontedodger
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12/23/2006 9:40 AM  
Posted By emontedodger on 12/23/2006 9:39 AM
Posted By gorstag on 12/23/2006 8:59 AM

sorry but I totally disagree!! in any kind of transaction (nationally or internationally) there is an amount of risk. in an international trade this risk is simply higher.

but I'm not trading alone. If the other user agrees to trade with me, and he knows that the trade is an international one, he knows that there is some risk. and he decides to go on anyway...

so, why that risk should be only mine??

you say that it's not the fault of the other trader if something I sent got lost.
that's right, but the same it is not mine  


Massimo.


I agree, but that's not the way it works.  Unless you sent it insured/registered mail, the USPS is not going to do anything about it for you.Â

It's not your fault but you were the one that was sending first, and unfortunately, the package did not make it to the other end.  Should you fault the other trader?  Absolutely not.  If the trader was deeply sympathetic, he/she might(but don't count on it) agree on splitting the loss with you.  Like I said before, you're SOL on this one.Â





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the other guy
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12/23/2006 1:11 PM  
Anything going to or coming from Australia takes long.
One month is not late, wait 2 more weeks before you start to worry.

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12/23/2006 1:31 PM  
I was going to reply again but emontedodger said what I was going to.

I sympathize. I really do, believe me. I don't want to come off sounding like a dick.

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New Britain, CT

12/24/2006 12:16 AM  
but I'm not trading alone. If the other user agrees to trade with me, and he knows that the trade is an international one, he knows that there is some risk. and he decides to go on anyway...

so, why that risk should be only mine??

you say that it's not the fault of the other trader if something I sent got lost.
that's right, but the same it is not mine  


It's your responsibility to get your end of the trade to the other trader - just as it's his responsibility to get his end to you.

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yack
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Ottawa, Canada

12/27/2006 10:00 AM  
Ok so then I should not feel bad to ask for my minis back? I'm in Canada and the sender is in the US. Its been almost a month... I'm guessing its gone or lost. This sucks because this is my first problem trade....

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New Britain, CT

12/27/2006 10:29 AM  
Posted By yack on 12/27/2006 10:00 AM
Ok so then I should not feel bad to ask for my minis back? I'm in Canada and the sender is in the US. Its been almost a month... I'm guessing its gone or lost. This sucks because this is my first problem trade....

From your two posts there are two ways of looking at your situation.

The first one is that the mini's got lost in the mail. The other trader has offered to send your mini's back if you don't receive the mini's that got lost. I would think that this shows good communication and a willingness to do the right thing. If he's an established trader with some good references I would wait - chances are the mini's will eventually show up.

The other way of looking at it is he's a bad trader and he's telling you what you want to hear. If that's the case you're unlikely to get any mini's back whether you ask him to send them or not.

Look at his completed trades. Check his references. Decide for yourself.

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nyjastul69
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12/27/2006 10:40 AM  
Posted By Star on 12/27/2006 10:29 AM
Posted By yack on 12/27/2006 10:00 AM
Ok so then I should not feel bad to ask for my minis back? I'm in Canada and the sender is in the US. Its been almost a month... I'm guessing its gone or lost. This sucks because this is my first problem trade....

From your two posts there are two ways of looking at your situation.

The first one is that the mini's got lost in the mail. The other trader has offered to send your mini's back if you don't receive the mini's that got lost. I would think that this shows good communication and a willingness to do the right thing. If he's an established trader with some good references I would wait - chances are the mini's will eventually show up.

The other way of looking at it is he's a bad trader and he's telling you what you want to hear. If that's the case you're unlikely to get any mini's back whether you ask him to send them or not.

Look at his completed trades. Check his references. Decide for yourself.


I agree that this a pretty good way to handle pretty unfortunate situation.  If the minis are actually lost, as opposed to very delayed, it's going to result in some amount of dissapointment for at least one side.  There's just no way around that.  Hopefully it doesn't result in bad blood.


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yack
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01/02/2007 8:35 AM  
Whoohoo!
The stuff finally came...thats for the shoulder guys.

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New Britain, CT

01/02/2007 10:07 PM  
Posted By yack on 01/02/2007 8:35 AM
Whoohoo!
The stuff finally came...thats for the shoulder guys.

Glad to hear it! I've been on the other end of a delayed trade (I sent it but the package was delayed) and I was mildly freaking out. I was checking the DC # every day hoping that it had arrived. It finally did but I was worried for a couple of weeks. Glad to hear that your trade worked out as well.

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01/04/2007 11:56 AM  
I once received a package from the US that took 5 weeks to get here ( Canada ). The problem was that the other party sent by ground. It ended well, but that was quite long. On average, Canada Post is at least a day faster than american post

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01/10/2007 7:02 PM  
I am used to waiting more than four weeks for packages to come from overseas to Australia.

You can registar international mail, it just tends to be more pricey than it is worth.

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01/20/2007 6:39 AM  
by now the situation is more complex... :

I wrote the other trader, saying that I want to ship again the two miniatures.

this is his answer:

Actually we did not agree that you would ship again. I just kept giving
you more time for your parcel to arrive. It has not. When it became
more and more apparent that your parcel was lost in the post I negotiated
another trade well before you said you would ship again. That new trade
has since arrived.

Now I don't need the minis. Why would I want two of them?

If you send them to me I will just return them to you and it will be a
waste of your money.



what should I do?


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New Britain, CT

01/20/2007 8:41 AM  
Well it's been three months since your original package was sent. Even going to Australia that's a long time. I think that it's most likely that your original package was lost.

The other trader doesn't want you to resend as he's already traded for (and received) the mini's that you were trading him. It's been a long time so I can understand him doing that. At any rate there's no point in resending the mini's - since he doesn't want them anymore.

This sucks but the truth is the loss is on your end. I suppose it's possible that the mini's will eventually end up in Australia and he'll send them back to you, but since they haven't arrived in three months that seems unlikely.

It's unfortunate that this happened to a new trader (or to anyone - but especially a new trader). I hope that you realize that you got screwed by the postal service and not a member of the Maxmini's boards.


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