Sir Bozak The Damned
Commander
2854 Posts
    
Québec
 | | 09/08/2006 10:42 AM |
| Yes, I know, I have often made snide remarks about wotc and still will when I feel like it, but one recent experience has urged me to make amends to them publically.
I sent back a Gulgar with an arm missing abvout six weeks ago. From my phone conversation to the representant at wizards, all was resolved in a way you expect from great companies, as wizards is. The packaging job for my new Gulgar and a free Warbound Impaler were perfect ( bubble-wrap, right-sized box, card in a quality holder and inside a separate enveloppe, etc ). I feel compelled to type back the letter that accompanied the miniatures ( that are both for trade...I know...shameless self-promotion ). Also note, this was a War Drums mini, long after release.
Hello! Thank you for taking the time to write to us. Enclosed you will find replacements for your defective products. We apologize for any inconvenience that this may have caused you. I have enclosed a little something extra for your time and patience in this matter. Thanks, and have a great day! If you have any questions or comments please feel free to call, write or email us. Sincerely, ( signature ) Luke Johnson Product Fulfillement Coordinator Wizards of the Coast
Wizards are first-class all the way.
P.S: I decided to post this in general since WotC also makes SWM and DM minis.
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Please donate BLOOD at http://www.monstersgame.co.uk/ac=vid&vid=11018554
Champion Of Kaz the Minotaur Knight of ALL Draconians. Squire Of ALL Constructs
The number ONE fanatic Of Dread Guards ! I own 66 !!! And the GMR1 !!!
119 completed trades so far...NB called shot: Medusa | |
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Sirohk
Commander
3930 Posts
USA
| | 09/08/2006 10:46 AM |
| Very nice.Â Â
A quality response from a quality company. Way to go WotC!Â
Any thing less would have been a shame. Â
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Sirohk, the Bard of Heartstone
Knight of the Rahshasa's
And Crusader of the Zakya, Ak'chazar, Naztharune, and Naityan Rakshasa's | |
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stonefro2000
Sergeant
465 Posts
| | 09/08/2006 6:59 PM |
| | I will have to admitt, I've take a few pooks at WotC. But that was darn fine of them | |
"Well maybe Mr. T hacked the game and created a Mohawk class! Maybe Mr. T is handy with computers! Had that ever occurred to you Mr. condescending Director!" | |
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darthpoke
Skirmisher
39 Posts
| | 09/08/2006 9:13 PM |
| Yups, I had a great experience too and serviced by that Luke Johnson fellow.
He's really pleasant and sent my Dooku all the way back to me in Malaysia with first class mail and in a huge box full of styrofoam beads. If I'm paying extra for quality service like that, I'm always more than happy.
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Trades thread:
http://www.maxminis.com/trade/default.asp?user=darthpoke
Trading Refs:
On MaxMinis: http://www.maxminis.com/forums/topic.asp?TOPIC_ID=14191
On Wizards:
http://boards1.wizards.com/showthread.php?t=566273
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shadroth
Warrior
210 Posts
| | 09/09/2006 10:41 AM |
| I too have received this 1st class treatment from Wizards before. Really nice people there.
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dj-chuckles
Underboss
2455 Posts
The State that invented Spam!
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Custom Title
WakeXX
Warlord
10152 Posts
Edinboro PA
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dj-chuckles
Underboss
2455 Posts
The State that invented Spam!
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Omand
Commander
3120 Posts
Winnipeg, Manitoba, Canada
| | 09/09/2006 3:26 PM |
| Hello,
I have had three defective/broken/missing card minis during the run of DDM. Each time I have recevied the same treatment as indicated at the top of this thread. While WotC does have some problems, Customer Service is generally not one of them in my experience when it comes to replacement of product.
Cheers 
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Successful Trades: 77 * Pending Trades: 0 * Bad Trades: KONG (B.W.)
Trade History * Trading Thread * Sales Thread * Winnipeg Meetingplace | |
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jacksonm
Warlord
5560 Posts
River City
| | 09/09/2006 3:40 PM |
| | They may make their mistakes but when possible they do seem to correct them. | | | |
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robby
Sergeant
918 Posts
| | 09/10/2006 8:44 PM |
| Posted By jacksonm on 09/09/2006 3:40 PM
They may make their mistakes but when possible they do seem to correct them.
As long as they're not painting or packaging mistakes. 
On a less snarky note, with defective product problems (well, products Wizards actually recognized as defective - like the ripped Hellspikes) I've had good customer service from Wizards.
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To the list with you!
Email: robby.anderson@yahoo.com | H/W List | My Trade Interface | Reference Thread/Completed Trades
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shadroth
Warrior
210 Posts
| | 09/10/2006 10:08 PM |
| | Today I'm sending back to WotC an Aspect of Bahamut which has one foot detached from the base. This is the 5th mini I've sent back. Defective minis do seem to have increased in frequency lately. I don't recall finding any defective minis before War Drums. | |
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