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Subject: Cards Damaged Out of Booster

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Lab Monkey
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03/05/2006 1:11 PM  
While I really hate to post negative things about WotC or about minis, I must say I'm increasingly disappointed with the quality of War Drums.

While filing and organizing my new minis last night (2 cases) I opened the card packs and began to sort and file them in deck protectors. I was very careful with the cards; they had only been out of the booster for a few hours (in a safe, cat free location) and were still in their plastic packaging.

What I found was disappointing. I have numerous damaged cards straight out of the plastic. One of my Aspect of Hextor Cards has a 2cm tear in it. I have numerous cards (~10 in all, particularly the Goblin Blackblade) with heavy creases in them (as if the card had been folded in half, creased hard, and then re-straightend). I've been collecting DDM from the beginning and I've never seen damaged cards in the booster packs. I'll be contacting WotC customer service in a few minutes.

Has anyone else experienced similar problems?

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River City

03/05/2006 1:23 PM  
One of my Lolth's Sting cards from Underdark looked like it was folded in half and straightened out right from the pack. None of the other cards in the booster were damaged. Weird.

Since it was a common I didn't do anything about it though, I had plenty of her already.
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glumag
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03/05/2006 1:24 PM  
yup, one of my cards had a crease like something heavy had been on it, thankfully it wasn't the rare...I can't recal which one it was...nothing ripped tho...bummer on that one LM [:(]

customer service should be pretty good on that, hopefully.

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bshugg
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03/05/2006 1:25 PM  
I noticed the damaged blackblades at Winter Fantasy. I saw many of the cards were creased.

Has anyone else seen a lot of damaged blackblades?

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griffrat
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03/05/2006 1:28 PM  
Yes, I have. I have also noticed that several of the cards I have have a creas or a severe bend in them. At first I thought that it might have been some mechanical bending while I was pulling out the cards from the booster. But then I noticed this effect after I started being extra careful.

It is a pain to try and sort through cards to make sure trades have the best stuff leaving me with busted and bent cards does not make me happy. I wonder how the larger volume "stores"/ebayers are going to handle this as well. This only happened on a few cards for me. But I could see the numbers growing quite large if I opened thirty cases...

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orcmonk220
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03/05/2006 1:30 PM  
Wierd.... Never heard of this. Here's hoping it was just an awquard batch.

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LargeMarmot
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03/05/2006 1:43 PM  
A fold is one thing but a rip is another. I haven't had any problems but I haven't bought cases worth. I would see if you could send the card in for a new one, although I doubt it.

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PerpetualStudent
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03/05/2006 2:30 PM  
At our release tournament here in New York, and when some friends of mine and I opened a few cases afterwards, I not only noticed a number of bent, warped and scratched/faded cards, but I pulled a Dragon Totem Hero that is missing his right arm! The miniature is still in its plastic bag and no loose arm is with, so it had to happen before it was packaged.

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Thenameless
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The Fortress of Solitude

03/05/2006 2:37 PM  
I've never had anything like a stat card with a 2 cm tear in it, but I was disappointed to find a couple of the cards with creases in them. These things are supposed to be brand new and more or less perfect. And yes, I hadn't noticed this in any of the previous sets. A little more quality control would be nice.

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Lab Monkey
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03/05/2006 2:43 PM  
The rip on the rare card was what really upset me. I've contacted WotC customer service so we'll see.

I did have a number of other cards with dents or scratches on them, but the tear and creases was particularly upseting.

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True_Blue
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03/05/2006 5:38 PM  
I had one card that was kind of bent, but it was a common so no big deal. I did open a pack of cards and it had 15 cards in it instead of 8. When I was going to open it, I was like man this feels like a lot more cards. And it sure was. No extra rare cards though, so not really much of a "find". But, this kind of fluke is a lot better than having a rip or something like that, so I'm not complaining.

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The G Spot

03/05/2006 5:40 PM  
quote:
Originally posted by Lab Monkey

While I really hate to post negative things about WotC or about minis, I must say I'm increasingly disappointed with the quality of War Drums.



I've found several bent cards. I don't know what's going on, but it's very disappointing.

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Sacred Lye
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03/05/2006 5:54 PM  
I got a couple of cases showing up this week, so I would be really thankful If I could get the Customer service number from you.

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LCS
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03/05/2006 6:13 PM  
quote:
Originally posted by Sacred Lye

I got a couple of cases showing up this week, so I would be really thankful If I could get the Customer service number from you.



http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_alp.php

1-800-324-6496

Kithmaker
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03/05/2006 6:33 PM  
The only damaged WD card I got was a Brass Samurai -- and there were two cards in the pack.

But in Underdark I got several damage cards right out of the pack. (I've also gotten a few from more recent SWM packs.)

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HockeyFan
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03/05/2006 7:27 PM  
Hi All,


I haven't got any WD yet but out of three cases of underdark I had about 35-40 cards that were damaged from in the sealed packs. They had indentations/creases in them and some had frayed/bent/smashed corners like they seen heavy abuse before they were packaged. Very disappointing and has impacted my desire for WD minis. QC must be going down.

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dumdragon
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Amityville, NY

03/05/2006 7:32 PM  
All 3 of my Steelheart Archer cards had minor creases in them. All the creases were more or less identical in placement and lenght. These were from 2 differnt cases.

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ShadowLord XT
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Plane of Shadow

03/05/2006 7:32 PM  
Ouch, that's rough LM.
The only problem I have/had is about 2 or 3 Goblin Blackblades with bends that are nearly creases.

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03/05/2006 8:31 PM  
I can mention these problems:

Gorillon-nicks in the cards
Blackblade: creases
Steelheart: corners are "dogeared"

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03/05/2006 9:02 PM  
I had a creased card and a mini that had no baggy.

Originally posted by Schooly_D
Username - he deals in minis

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Vash
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03/05/2006 9:27 PM  
nothing on card creases yet (yay something else for me to look forward to). Just a LOT of warped bases in my case, and few small corner bends, and my dual Dragon Totem Heroes with Epic Cards and Wartroll 200pt cards in the pack....

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minatoman38
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Minaniuonuma-shi, Japan

03/05/2006 9:42 PM  
I had a couple of creased blackblades as well. Wierd.

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johnny.quest
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03/05/2006 11:44 PM  
I had a creased Blackblade card and a Terror Wight whose bag wasn't sealed.

On a somewhat related note, the slopped on black ink wash is a disappointment.

Can of the Cave Beer
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03/06/2006 1:14 AM  
I've actually been pulling creased/bent cards for some time.

Personally, so long as the text is intact and the card is in otherwise good shape I'm not worried. As of yet, there is no grading system for DDM (cards or minis), and I hope it stays that way.

Anyway, since I sleeve my cards (all of them, including the tradestock) I don't worry overmuch because the sleeve will protect the card from further damage.

That's not to say I'm not concerned about the sudden and dramatic upswing in the reports of damaged cards and "missing limb" minis, but I'm not hitting a panic button yet. If it continues into WDQ, I'll start getting annoyed.

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glauron
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Sydney, Australia

03/06/2006 2:42 AM  
Lemme see, over 3,000 minis since Harbinger and I have one bent card - a halfling slinger. Pretty good quality overall. Still, if it were a torn rare instead of a crumpled common, that might make a difference.
It's surprising how few problems there are.

I have always been here.

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03/06/2006 3:50 AM  
I've had only one damaged card. A single Wizard Tactician wrom Underdark ´looked like it was bent at some point. It didnt bother me too much though, since I had enough Tacticians as it is.

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monster_slayer
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03/06/2006 8:28 AM  
It must be a certain run that is damaged. I have opened 2 cases plus 2 starters and 5 additional boosters and none of my cards are damaged, weird.

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Sulaco
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03/06/2006 11:40 AM  
I've had no damaged cards but I noticed that all of the Wardrums cards have a slight concavity to them. I think, perhaps, that WotC may have changed printers.

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03/06/2006 12:47 PM  
A saw a couple of faded cards and ones with the print abraided. And we did have a one armed Aspect of Moradin at our release event.

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Vash
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03/06/2006 12:51 PM  
Looking through my cards again, the worse I have it is that my Large Bronze Dragon Card is rather wavey. But that's the wose I've got it so far.

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WakeXX
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Edinboro PA

03/06/2006 12:58 PM  
The only damaged card I received from WD is a Lion of Talisid with a yellow ink splotch on it.I got a miscut Dark Creeper card from Underdark though.

frogrodeo
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03/06/2006 3:28 PM  
The only problem I have had with a card so far is when I cut a Stone Giant card in half.... I bought it from ebay as a single and it was shipped in a large envelope... the card was stuck in the tape on one end so i did not know it was there. I was upset but since I had two others I didn't get too worked up over it. I have never had any bad cards from boosters.

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03/06/2006 4:23 PM  
Out of the hundreds of cases that I've opened since the beginning of D&D minis, I've had a few damaged cards in each set that has come out. Ripped, bent, dogeared, creased, bowed, dirty fingerprints, and my personal favorite: dropped on the floor and stepped on. Yes, I swear, the dang card had a sneaker shoe print on it!

As far as damaged minis in sealed bags: a Hook Horror without it's shell, a Blackscale Lizardfolk without it's head, and a Sword of Glory that had it's arms detached.

As far as War Drums go, I have noticed more than usual, warped and dogeared cards still in the plastic.

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True_Blue
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03/06/2006 4:40 PM  
I've never really gotten a damaged figure. Thats pretty messed up that some ppl actually have it happen to them multiple times. I wonder just how many defects they actually end up with.

I can understand things sometimes have problems, but it seems like this set had a bunch of production, paint, error problems. Thats not very heartening..

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azuretide
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03/06/2006 6:54 PM  
When I bought my first case of underdark all of the orc skeletons cards in it were bent

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03/06/2006 7:49 PM  
I had three Blackblades with crease lines (fairly bad on one).

I also had an unbagged shuluth and one with both the normal and epic cards bowed. A few weeks in the giant binder should take care of that though.

Oh and I didn't get Warduke in my 3 cases.....nevermind.....

Lab Monkey
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03/06/2006 8:46 PM  
FYI: I've received word from WotC customer service that they'll replace my damaged cards. I'll at least send in the torn Aspect of Hextor for a replacement.

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Can of the Cave Beer
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03/06/2006 9:59 PM  
quote:
Originally posted by True_Blue

I've never really gotten a damaged figure. Thats pretty messed up that some ppl actually have it happen to them multiple times. I wonder just how many defects they actually end up with.

I can understand things sometimes have problems, but it seems like this set had a bunch of production, paint, error problems. Thats not very heartening..


You also have to consider just how many figures some of us have. Personally, I'm sitting right about 3000. So far, my "missing pieces" number is three. That's right, one in one thousand. That's not terrible when you consider everything.

My number on cards is a little worse, as I've received probably a dozen or so noticably bent/creased cards. But still, even if we double that number to 24, we're only talking about 1 in one hundred twenty five cards--still under 1%.

Now think about what guys like Zenako must see...

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03/06/2006 10:11 PM  
quote:
Originally posted by A Can of the Cave Beer
You also have to consider just how many figures some of us have. Personally, I'm sitting right about 3000. So far, my "missing pieces" number is three. That's right, one in one thousand. That's not terrible when you consider everything.

My number on cards is a little worse, as I've received probably a dozen or so noticably bent/creased cards. But still, even if we double that number to 24, we're only talking about 1 in one hundred twenty five cards--still under 1%.

Now think about what guys like Zenako must see...



1 in a 1000 is about right, I have about a 1000 or so minis and only one damaged card. I don't even think it was WOTC fault, the centaur card from harbinger looked like it had been torn in half and taped back together. Since I got it in a trade I couldn't say who's fault it was.

another thing i've noticed is the warforged captain, I have 5 and two have bright gold breast plate and knee guards the other 3 the plate and guards range from very dull gold to black.

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03/06/2006 10:19 PM  
Well currently I'm sitting at 3,852. And I really havent seen any defective ones yet. No missing limbs, etc. I realize that they produce a lot of them, etc. But I still find it amazing some ppl are getting multiple broken peices. Thats not a good thing, but I guess it does happen. But it seems there have been a lot of instances lately of it happening.

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